Welcome to RosCar Bosnia and Herzegovina (“RosCar,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://roscar.ba/ and our car rental aggregation services.
RosCar Bosnia and Herzegovina operates as an aggregator of rental cars, offering vehicles from both international and local car rental companies. By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Company Name: RosCar Bosnia and Herzegovina
Website: https://roscar.ba/
Email: [email protected]
2. Information We Collect
We may collect and process the following categories of information:
2.1 Personal Information You Provide
- Full name
- Email address
- Phone number
- Pick-up and drop-off location details
- Rental dates and times
- Vehicle preferences
- Billing or payment-related information, where applicable
- Any information you provide when contacting us by email or through forms on our website
2.2 Information Collected Automatically
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited on our website
- Date and time of visits
- Referral source
- Cookies and similar tracking technologies
2.3 Information from Third Parties
Because we are a car rental aggregator, we may receive information from our partner rental companies, booking platforms, payment service providers, analytics providers, or other business partners involved in processing your reservation or request.
3. How We Use Your Information
We use your information for the following purposes:
- To provide car rental search, comparison, and booking services
- To process and manage reservations
- To communicate with you regarding your booking or inquiry
- To connect you with local and international rental providers
- To improve our website, services, and user experience
- To personalize offers and website content
- To process payments or support payment-related operations, where applicable
- To prevent fraud, unauthorized activity, and abuse
- To comply with legal obligations and enforce our terms
- To send service-related messages and, where allowed by law, promotional communications
4. Legal Basis for Processing
Where applicable under data protection laws, we process personal data on the basis of:
- Your consent
- The performance of a contract or steps taken prior to entering into a contract
- Our legitimate business interests
- Compliance with legal obligations
5. Sharing Your Information
We may share your personal information with:
- Local and international car rental companies listed on our platform
- Payment service providers
- IT, hosting, analytics, and customer support service providers
- Marketing and advertising partners, where permitted by law
- Legal, regulatory, or government authorities, when required
- Professional advisors, auditors, or insurers, where necessary
We do not sell your personal information to third parties. We only share your data when it is necessary to provide our services, operate our business, or comply with legal obligations.
6. International Data Transfers
As we cooperate with both local and international rental companies, your information may be transferred to, stored in, or accessed from countries outside your own jurisdiction. In such cases, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and support marketing activities.
Cookies may include:
- Essential cookies – necessary for website operation
- Analytics cookies – used to understand how visitors use the website
- Preference cookies – used to remember your settings
- Marketing cookies – used to deliver relevant advertising, where applicable
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, resolve disputes, enforce agreements, and comply with legal, accounting, or regulatory requirements.
9. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on the laws applicable to you, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant supervisory authority
To exercise any of these rights, please contact us at [email protected].
11. Third-Party Websites and Rental Partners
Our website may contain links to third-party websites or services operated by rental partners, payment providers, or other external companies. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.
14. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal data, please contact us:
RosCar Bosnia and Herzegovina
Website: https://roscar.ba/
Email: [email protected]