Welcome to RosCar Bosnia and Herzegovina. These Terms and Conditions govern your use of our website https://roscar.ba/ and our car rental booking services. By using our website and making a booking, you agree to these Terms and Conditions.
1. About Our Service
RosCar Bosnia and Herzegovina is a car rental aggregator. We offer vehicles from international and local rental companies, allowing customers to compare available options and book a suitable car in Bosnia and Herzegovina through one website.
Cars may be booked for pickup at the airport, with delivery in the city, or with delivery to a hotel, depending on the availability and conditions of the selected rental company.
2. Main Benefits of Our Service
Depending on the car and rental company selected, our offers may include the following benefits:
- Car rental without a deposit
- Car rental without a credit card
- Unlimited mileage
- Free cancellation
These benefits depend on the specific vehicle, rental conditions, location, season, and supplier availability. Customers should always review the final booking conditions before confirming a reservation.
3. Booking Process
To rent a car through our website, the customer must complete the following steps:
- Choose the pickup location and return location
- Select the rental dates and times
- Choose a vehicle category or a specific car, if available
- Select additional options such as no deposit, no credit card, insurance, or a child car seat
- Enter the driver’s contact details and booking information
- Confirm the reservation by making a prepayment of 15% to 20% of the total booking amount
After the booking is successfully completed, the customer will receive a voucher by email. The voucher will include booking instructions and the contact details of the rental company.
4. Booking Confirmation
A booking is considered confirmed only after the required prepayment has been successfully made and a confirmation voucher has been sent to the customer’s email address.
Customers are responsible for providing a correct email address and accurate contact information. RosCar Bosnia and Herzegovina is not responsible for booking issues caused by incorrect personal details submitted by the customer.
5. Payments
At the time of booking, the customer pays a prepayment of 15% to 20% of the total rental price. The remaining amount is usually paid according to the terms of the selected rental company, either at vehicle pickup or under the supplier’s own payment rules.
The exact payment conditions, accepted payment methods, and any additional charges are determined by the rental company providing the vehicle.
6. Rental Conditions of Suppliers
Since RosCar Bosnia and Herzegovina works with different international and local rental companies, each vehicle may be subject to its own rental conditions. These may include requirements related to:
- Driver age
- Driving experience
- Documents required at pickup
- Insurance coverage
- Fuel policy
- Mileage policy
- Cross border travel
- Additional driver rules
- Vehicle delivery and return conditions
The customer must review and accept the rental conditions shown during the booking process before completing the reservation.
7. No Deposit and No Credit Card Options
RosCar Bosnia and Herzegovina offers vehicles that may be rented without a deposit and without a credit card. These options are available only for selected cars and suppliers.
Availability of these features is not guaranteed for every search result, location, or date. Customers must select the relevant filters or options during the booking process and check the final rental terms in the voucher and booking confirmation.
8. Unlimited Mileage
Some rental offers include unlimited mileage. Where unlimited mileage is available, this will be stated in the booking conditions. If unlimited mileage is not included, mileage restrictions may apply according to the supplier’s rules.
9. Free Cancellation
Many bookings on our website include free cancellation. Free cancellation is available only when stated in the specific booking terms.
If free cancellation applies, the customer may cancel the booking according to the cancellation deadline stated in the booking confirmation or voucher. If the booking does not qualify for free cancellation, cancellation fees or loss of the prepayment may apply.
10. Vehicle Availability
All vehicles displayed on our website are subject to availability at the time of booking confirmation. In rare cases, a selected car may become unavailable after a request is submitted. If this happens, the customer may be offered a similar vehicle, an alternative option, or a refund of the paid prepayment, depending on the circumstances.
11. Airport Pickup, City Delivery, and Hotel Delivery
RosCar Bosnia and Herzegovina offers rental options with airport pickup, city delivery, and hotel delivery, depending on the supplier and location.
Delivery conditions, service hours, additional fees, waiting times, and exact meeting instructions are determined by the rental company and will be shown in the booking details or voucher.
12. Customer Responsibilities
The customer is responsible for:
- Providing accurate booking and contact information
- Reviewing all rental conditions before payment
- Holding a valid driving license and any other required documents
- Complying with the laws and traffic rules of Bosnia and Herzegovina and any other permitted country of travel
- Using the vehicle responsibly and according to the rental agreement of the supplier
- Returning the vehicle in accordance with the agreed time, place, and condition
13. Insurance and Extra Options
Customers may be able to choose additional services and protections during the booking process, including insurance options and child car seats. These services depend on availability and the conditions of the selected rental company.
The exact scope of insurance coverage, exclusions, liability limits, and extra equipment terms are set by the supplier and must be reviewed before confirming the booking.
14. Voucher and Supplier Contact Details
After successful payment and confirmation, the customer will receive a booking voucher by email. This voucher may include:
- Booking number
- Vehicle details
- Pickup and return instructions
- Supplier contact details
- Payment details
- Important rental conditions
The customer must carefully read the voucher and present the required documents at pickup.
15. Limitation of Liability
RosCar Bosnia and Herzegovina acts as an aggregator and booking platform for rental cars offered by international and local suppliers. We are not the direct owner of the vehicles unless explicitly stated.
While we strive to provide accurate information and reliable booking services, we are not responsible for the acts, omissions, vehicle condition, service quality, delays, damages, disputes, or policy enforcement of third party rental companies. Responsibility for the execution of the rental agreement lies with the supplier providing the vehicle.
16. Website Use
By using our website, you agree not to misuse the website, submit false reservations, provide misleading information, attempt unauthorized access, or use the platform for unlawful purposes.
17. Privacy
Use of our website is also subject to our Privacy Policy. By using our services, you acknowledge that your personal data may be processed for booking management, customer support, and communication with the selected rental company.
18. Changes to These Terms
RosCar Bosnia and Herzegovina may update these Terms and Conditions at any time. Any updated version will be posted on this page. Continued use of the website after changes are published means you accept the revised Terms and Conditions.
19. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
RosCar Bosnia and Herzegovina
Website: https://roscar.ba/
Email: [email protected]